Why do I keep getting a “Cashier’s Out to Lunch” message when trying to purchase coins? (Android Device specific)

A: This issue may have occurred because of a network drop or interrupt. Please go into your Android devices Settings, select Applications, select Manage Application, select Big Win Slots, then select “Clear Data” and “Force Close”. After doing this, re-launch

Posted in Game: Big Win Slots

How do I reinstall Big Win Slots? (iPhone, iPad, and iPod Touch specific)

A: For a clean reinstall of Big Win Slots, please use the following instructions: Clean Reinstall instructions Delete the application from your iPhone/iPod Touch/iPad Restart your iPhone/iPod Touch/iPad (Very important!) Sync the application from your iTunes or re-download it from

Posted in Game: Big Win Slots

How do I make sure the game is properly closed?

A: If you’re running iOS 4 or greater, you’ll need to use the instructions below to ensure the game is not running in the background of your iPhone, iPad, or iPod Touch Instructions to close applications for Multitask devices Select

Posted in Game: Big Win Slots

Why do I keep getting a “Cashier’s Out to Lunch” message when trying to purchase coins? (iPhone, iPad, and iPod Touch specific)

A: The “Cashier’s Out to Lunch” message may have occurred from a network drop while the application was attempting to access its server. Please try closing the application, if you have a multitask device make sure the application is not

Posted in Game: Big Win Slots

What are the VIP Credits used for?

A: VIP Credits are used to unlock specific slot machines. You can also use your VIP credits within Solitaire Deluxe and Tournament Blackjack as Rewards Credits. You must have the same registered username in Big Win Slots, Tournament Blackjack, and

Posted in Game: Big Win Slots

What else can I do with my coins in Big Win Slots?

A: Coins won and purchased within Big Win Slots can also be used to play Tournament Blackjack. To share chips and coins between Tournament Blackjack and Big Win Slots, you must have the same registered username within both applications. When

Posted in Game: Big Win Slots

I purchased coins but they are not displayed in my bankroll and I do not have a registered username. How do I retrieve my coins?

A: Please register a username within Big Win Slots then use the “Contact Us” option that is located in the “Information” menu of Big Win Slots. We will need to retrieve your lost coins and add them to your bankroll.

Posted in Game: Big Win Slots

Do I need to register a username?

A: You are not required to register a username but we do recommend it. Registering a username is the only way to ensure that your coins and Rewards Credits are saved.

Posted in Game: Big Win Slots

Why am I not able to launch Tournament Blackjack on my Kindle Fire?

A: Tournament Blackjack can only be launched from the Kindle Fire’s home screen. Add Tournament Blackjack to your Favorites and you’ll see the games icon displayed on the home screen of the Kindle Fire. When you select the Tournament Blackjack

Posted in Game: Tournament Blackjack

What do I do if get a “Not Compatible” error message when trying to download Tournament Blackjack on my Android Tablet device?

A: If you are using the “Stretch to fill screen” feature on your Tablet, this will cause the “Not Compatible” error to appear. If you are receiving this error and you do not have “Stretch to fill screen” enabled, please

Posted in Game: Tournament Blackjack